NEW TRAVEL PLAN EFFECTIVE JANUARY 1, 2020
You are receiving this email as a participant of the Extended Health Care Plan.
We are announcing changes to our travel insurance:
• The Board of Directors and Benefits Committee have made changes to our travel insurance to ensure the long-term stability of the plan and to improve service.
• Effective Jan. 1, 2020, our travel plan will have a new travel assistance and claims service provider, Global Excel Management Inc. (GEM).
You will receive more information in Communiqué, your renewal newsletter. This will be mailed in mid-November and will include your new Benefits Card.
If you are travelling before year end and have a medical emergency or need to report a Trip Cancellation, Trip Interruption/Delay claim:
Prior to December 31, 2019 contact Allianz Global Assistance:
Toll free in Canada/USA: 1-844-310-1576
Worldwide Call Collect: 519-514-0353
Effective January 1, 2020 contact Global Excel Management Inc. and provide your new Travel insurance policy number 1170489.
The following contact numbers will only be available as from January 1, 2020.
Toll free in Canada/USA: 1-877-346-1467
Toll free in Mexico: 01-800-062-4728
Worldwide Collect Call: 819-780-0647
Please keep a copy of this email to access the contact details of our new travel assistance provider.