The Retired Teachers of Ontario/Les enseignantes et enseignants retraités de l’Ontario (RTO/ERO) is committed to protecting the privacy of personal information.
RTO/ERO staff are authorized to access personal information based only on their need to deal with the information for the reason(s) for which it was obtained. We value the trust of those who deal with us, and we strive to maintain the accuracy, confidentiality and security of their personal information.
RTO/ERO will limit the amount and type of personal information collected to that which is necessary for identified purposes. Personal information will be collected by fair and lawful means.
All personal information provided to RTO/ERO is confidential. Information collected becomes the exclusive property of RTO/ERO.
Collecting information required for programs and services
RTO/ERO identifies the purposes for which personal information is being collected before or at the time it is collected.
RTO/ERO collects, uses and discloses personal information only for purposes that a reasonable person would consider appropriate in light of the circumstances.
For example, we collect and use personal information for the following purposes:
• Provision of RTO/ERO programs, services and information
• Identification of the needs of RTO/ERO’s membership
• Delivery of personalized programs and services
• Dissemination of information about our conferences, other events and activities
• Distribution of print and digital publications
• Accounting services and billing related to RTO/ERO operations
• Provision of member communication, service and administration
• Administration of expense claims
• Follow-up to individual correspondence and requests
• Internal and regulatory audit purposes
• Legal and regulatory compliance
RTO/ERO collects personal information from non-members when they register for various workshops in order to register the individual for the event and to communicate with the registrant regarding the event.
Personal information is collected, using a consent-based approach, from non-members who are interested in receiving more information from RTO/ERO (for example, to mail an information package). When new members join RTO/ERO, personal information is collected to deliver member programs and services.
Protection of personal information
RTO/ERO takes all necessary precautions to ensure that personal information is safeguarded and used only for the purpose(s) for which it was provided, whether it is stored in electronic or paper format. In all cases, information is protected from unauthorized access and kept only as long as is reasonably required.
• Personal information is maintained on secured networks and is only accessible by a limited number of persons who have special access rights to such systems. Confidentiality agreements are signed at the time of employment.
• Electronic files are password protected and accessible only by authorized employees on a need-to-know basis.
• All sensitive information is encrypted via Secure Socket Layer (SSL) technology.
• RTO/ERO does not use vulnerability scanning and/or scanning to PCI standards.
• An external PCI compliant payment gateway handles all CC transactions.
• Malware scanning is employed as a data security feature.
• RTO/ERO implements a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
• All financial transactions are processed through a gateway provider. RTO/ERO does not store or process personal financial information on its servers.
Use of Members Information shared with RTO/ERO Volunteers
RTO/ERO distributes limited information to the volunteers of RTO/ERO for the purpose member recruitment and the distribution of email and mailed district information. The information shared is:
• basic name
• member's status
• email address
Information is also collected for the distribution of email and mailed information:
• Emailing Newsletters
• Sending Birthday Cards, Welcome Kits and general regional information
RTO/ERO will never share private information such as birthday, social insurance number (if on file) or any credit information. It is the sole responsibility of the volunteer to destroy the information once used and never share the information. All information once used is electronically shredded, and/or paper copies destroyed.
Use of Photographic artwork
RTO/ERO exclusively uses Shutterstock for all photographic permissions and generic photo stock. Each volunteer has access to share information off this licensed site. It is the responsibility of any RTO/ERO employee or volunteer to get the exclusive rights, in writing, for the use of any artwork other than Shutterstock.
What are cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.
Because these cookies are strictly necessary to deliver the Online Properties to you, you cannot refuse them.
You may block or delete them by changing your browser settings. This is the responsibility of the user and that user should reference the browser help documentation. Analytics and customization cookies: These cookies collect information that is used either in identifiable or aggregate form to help us understand how our Online Properties are being used, the effectiveness of our marketing campaigns, or to help us customize our Online Properties for you.
• Understand and save users’ preferences for future visits
• Help remember and process the items in the shopping cart.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. Trusted third-party services may be used to track this information on RTO/ERO’s behalf.
Through browser settings, users can choose to receive an alert each time a cookie is being sent, or they can choose to turn off all cookies. Since each browser is unique, users are encouraged to view their browser's Help Menu to learn the correct way to modify cookies.
RTO/ERO never combines information gathered from a cookie with personally identifiable information like name, telephone number, or e-mail address, without consent.
No third-party disclosure of personal information
RTO/ERO does not sell, trade, rent or otherwise transfer personal information to third-party organizations.
RTO/ERO obtains consent before using or disclosing personal information for any purpose, except where the law provides an exemption. In exceptional circumstances, personal information may be shared with law enforcement agencies, in emergencies, where required by court order or search warrant or as required by legislation in all provinces and territories in Canada.
Canada’s Anti-Spam Legislation (CASL) establishes the rules and requirements for commercial email messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
RTO/ERO conducts its business communication in compliance with CASL and is committed to the following:
• Include the business address in email messages
• Identify advertising message in some reasonable way
• Provide instructions for unsubscribing in every email
• Allow users to unsubscribe by using the link at the bottom of each email.
• Honour opt-out/unsubscribe requests immediately
• Refrain from use of false or misleading subjects or email addresses
It is important to note that RTO/ERO members cannot unsubscribe from “transactional” emails (for example, membership invoices).
Access to individual’s own personal information
RTO/ERO will provide information to individuals about its policies and procedures relating to the management of personal information. On written request, RTO/ERO will inform an individual of the existence, use and disclosure of any personal information that RTO/ERO holds and will provide the individual with access to that information. Individuals are entitled to challenge the accuracy and completeness of personal information that is held by RTO/ERO and to request that it be amended, as appropriate.
RTO/ERO makes a good faith effort to ensure that personal information under its control is as accurate, complete and up-to-date as is necessary for the purposes for which it is to be used. To assist in this regard, RTO/ERO urges its members and subscribers to provide updates regarding such information and to inform RTO/ERO of any errors affecting the personal information that is held by RTO/ERO.
RTO/ERO is responsible for protecting the personal information under its control and has designated an individual to be accountable for compliance with these policies.
Inquiries or Complaints
If there are questions or concerns about personal information that is held by RTO/ERO, or for information about RTO/ERO’s privacy policies and procedures, please write to:
Attention: Privacy Officer
18 Spadina Road
Toronto, Ontario, Canada